Empowering Companies with Enhanced Employee Experiences: HP Workforce Solutions’ Innovative Approach
In a rapidly evolving digital landscape, HP Inc.’s Workforce Solutions division (HPWS) is at the forefront of revolutionizing employee experiences to drive growth and productivity for companies worldwide. Today, at HP Imagine, HPWS announced a series of groundbreaking advancements aimed at delivering more personalized and fulfilling experiences for employees.
Revolutionizing Employee Engagement with HP Workforce Experience Platform
One of the key highlights of HP’s latest initiatives is the expansion of access to the HP Workforce Experience Platform, a cutting-edge solution designed to empower IT managers with enhanced tools, data, and insights to ensure seamless connectivity and productivity for employees. By leveraging this platform, companies can proactively address digital friction across every employee endpoint, enabling a more efficient and engaging work environment.
The platform, which has been in a private beta phase for three months with over 270K devices enrolled, is now available to new or renewing HP Proactive Insights customers in the United States at no additional cost. With new features such as AI-powered fleet management and employee sentiment analysis, companies can monitor, secure, and manage printer performance at scale, in addition to PCs, to reduce IT support tickets and minimize employee downtime.
Moreover, HP Workforce Experience Platform integrates seamlessly with popular tools like Microsoft Power BI, Power Automate, and Tableau, with plans to support Microsoft Intune and ServiceNow in the future. This integration enables IT managers to leverage data more effectively within their existing workflows, providing a more holistic view of their device fleet and driving down expenses while improving ROI.
Elevating Monitoring Capabilities with Global Command Centers
As the shift towards proactive IT support gains momentum, HP is introducing advanced Monitoring and Management capabilities through new global command centers. These centers enable customers to monitor and manage HP and non-HP devices worldwide, facilitating the detection and remediation of incidents to ensure uninterrupted operations.
By leveraging telemetry to monitor thousands of data points in conference room equipment, printers, and PCs, HP Service Experts can proactively identify and resolve issues remotely, preventing disruptions for employees. These Managed Services are available globally and sold through direct channels, empowering companies to enhance their IT support infrastructure and drive greater efficiency.
Leading the Industry with Out-of-band Diagnostics and Remediation
In response to the growing demand for flexible and hybrid work environments, HP is pioneering the industry’s first out-of-band remediation service, leveraging advanced remote technology to address complex PC issues remotely. This innovative service allows HP support agents to securely connect to remote PCs below the operating system, providing full control to diagnose and fix issues like boot failures, imaging problems, and BIOS issues with minimal user intervention.
Expected to be available later this year in North America and the EU as an add-on to HP Essential, Premium, or Premium+ Support packages, this service heralds a new era of remote support capabilities for employees and IT teams. With the ability to resolve more PC issues remotely than ever before, HP is setting a new standard for efficient and effective IT support in the digital age.
In conclusion, HP’s strategic approach towards enhancing employee experiences through innovative solutions like the Workforce Experience Platform, advanced monitoring capabilities, and out-of-band remediation services is poised to revolutionize the way companies empower their workforce for success in the digital era. By prioritizing personalized and fulfilling experiences for employees, HP is driving growth, productivity, and connectivity for businesses worldwide.